Can files from interconnect partners be sanitized?

Telecom

Consumer-scale intake on critical infrastructure.

Operators handle subscriber documents at consumer scale while running networks that are critical national infrastructure. Care, billing, enterprise sales and network operations all receive files from outside, behind the same perimeter. klearis uses Content Disarm and Reconstruction (CDR) to rebuild each file in line, with no quarantine queue and no delay for the customer.

A telecom tower with signal rings and files around its base station

The challenge

Critical infrastructure, consumer-scale intake.

Subscriber documents, complaints and contracts arrive at volume, and network operations sit behind the same corporate perimeter.

SUBSCRIBERS Documents, complaints and contracts from the public.

PARTNERS Vendor and interconnect partners exchanging files constantly.

NETWORK Network operations behind the same perimeter.

A real example

A billing dispute with an attachment.

A subscriber uploads a scanned bill to dispute a charge. A care agent opens it while the customer waits on the line.

01 The upload comes from a member of the public.

02 The PDF carries a script.

03 The agent's workstation shares the corporate network with operations staff.

WHAT HAPPENS TO IT

ANTIVIRUS No match for a newly built file.

SANDBOX A customer on hold cannot wait for analysis.

KLEARIS The bill is rebuilt on upload. The agent opens a clean copy right away.

Who it is for

Mobile operators, fixed line and broadband providers.

Operators handle customer documents at consumer scale while running networks that are critical national infrastructure. Care, billing, enterprise sales and network operations all receive files from outside.

CARE ID documents, bills and complaint attachments from subscribers.

ENTERPRISE Contracts and technical documents exchanged with business customers.

NETWORK Vendor documentation and configuration files for network operations.

A phone uploading a file to a server along a single line

What changes

Consumer volume without a quarantine queue.

A subscriber's upload should never reach the core. Files are rebuilt in line and delivered clean, so there is no backlog of flagged files to work through.

CARE Agents open customer files at once.

SECURITY Every file is treated the same way.

NETWORK Operations staff receive only rebuilt files.

Step by step

Consumer volume, no queue.

01 · INBOUND Files arrive From subscribers, partners and vendors.

02 · KLEARIS Rebuilt clean The file is taken apart, checked against its format, and rebuilt without active content.

IDENTIFYDISARMREBUILD

03 · OPERATIONS Clean files in every team Care, billing and network teams work with rebuilt files.

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FAQ

Questions about Telecom

Yes. Files exchanged through transfer folders are sanitized in batch by Server Agent, and integrations can use the REST API.